How can I get a refund from VivaAerobus?

If you have a flight with VivaAerobus and due to some emergency you need to cancel your flight, then you must be looking for how you can raise the refund request to Vivaaerobus. So the airline provides the facility of getting a refund either from the airline's official website or you can raise the request by contacting the Vivaaerobus customer service team. You can go through the methods of getting the refund from VivaAerobus.

Get a refund from Vivaaerobus by filling out the refund request form

You can get your money back from Vivaaerobus by filling out the refund form. You have to follow the steps written down.

• You have to navigate to the Vivaaerobus official website. https://www.vivaaerobus.com/en-us/
• After that, you have to go to the ‘’Manage my booking’’ option. There you have to enter your ticket reference number with your last name.
• Then you will see your ticket there at the top of the screen, and you will find the option of refund click on that.
• Then you have to click on the refund form option, then fill out the form carefully, and then once you are done with the refund form, you can click on the submit button. And then, you will get a text and email with your registered contact details regarding your refund.

Contact Vivaaerobus customer service for a refund

You can also raise the refund request from the Vivaaerobus customer executive by calling on +1 866 359 8482 (United States) or 81 82 150 150 (Mexico). If you are in Colombia please dial + 57 800 5189402 to get quick information.

What is the Vivaaerobus Airlines refund policy?

You must follow several Vivaaerobus refund policies to get a refund from the airline. You can go through the steps written below.

1. If you made the cancellation of your Vivaaerobus flight 24 hours prior to booking, then you will get a full refund.
2. If you made the cancellation after 24 hours of booking, then you will get the refund after the subtraction of the cancellation fee.
3. Suppose the flight gets canceled by the airline because of any reason. In that case, the airline will compensate all the passengers whether they have bought a refundable or non-refundable ticket.
4. If you bought a non-refundable ticket, you could not get a refund from Vivaaerobus flight cancellation.
5. If any travel agency or a third party makes your booking, then in such a condition, the airline will not provide you any refund. You can contact the same source for a refund.
6. Suppose you have made the cancellation of your flight because of an emergency reason like any health issue or because of an accident or something, then in such a situation, you can raise the refund request from the airline by showing the document.
7. All the refunds should be made in the same way that the passenger used at the time of booking.

How long does it take to get a refund from VivaAerobus?

Viva Aerobus generally provides a refund between 7-10 business days if you make the payment from a credit card, and if you made the booking through cash, it would take a long time, up to 20 business days, to get a refund from VivaAerobus.